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Frequently asked questions
Got questions about transforming your garden or upgrading your home wellness routine? You are in the right place. As a family-run business operating a dedicated hot tub. sauna & outdoor living showroom on the Isle of Man, we believe in giving you honest, straightforward advice. Whether you are curious about how our free site surveys work, what is required to install an outdoor kitchen, or how we handle local warranties right here on island, we have compiled the answers to our most common queries below. Grab a cup of tea, have a read, and if you don’t see your specific question answered, our showroom door is always open for a chat!
Where can I see your products before buying?
We have the only dedicated hot tub and outdoor living showroom on the Isle of Man! Located right here in Douglas, you can pop in to see, touch, and discuss our products in person before making any decisions.
Do you offer free site surveys on the Isle of Man?
Yes, absolutely. Before you purchase a hot tub, sauna, or outdoor kitchen, we will visit your home for a free site survey. This ensures that we can achieve exactly what you want and that access is suitable for delivery.
Do you carry out the installation of your products?
Yes, we handle the complete installation of all of our products. We make sure everything is set up perfectly and walk you through how to use it before we leave.
Do you do the landscaping or lay the concrete base?
We do not offer building work, landscaping, or garden clearing. However, if you need a concrete pad poured for a new sauna or hot tub, we are happy to help you find a trusted local builder to prepare the area before we install your product.
Can you help me out with the electrical supply?
We don't carry out the electrical supply ourselves, but we make the process incredibly easy. We work directly with highly trusted, local electricians who have wired hundreds of our products. We pass the details straight to them so they can sort you out fast and efficiently.
What happens if my hot tub or sauna breaks down?
This is our biggest advantage over online UK retailers. We handle all spare parts shipping, repairs, and aftercare. You never have to deal with a manufacturer or wait for someone to travel from the UK. You have a direct, local point of contact right here on the island.
Where can I buy hot tub chemicals and replacement filters?
Our Douglas showroom doubles as a supply shop. You can drop in any time during our opening hours to pick up all your necessary water care products, chemicals, and filters.
Why should I choose an Arctic Spa?
Arctic Spas are our flagship brand for a reason. Manufactured in Canada, they feature extreme insulation for the lowest running costs in the industry, an incredible 5-year parts and labor warranty on top models, and the amazing automated Spa Boy saltwater system.
What is the Spa Boy system?
Spa Boy is an automated water care system exclusive to Arctic Spas. It uses salt water instead of traditional chlorine, which means no chemical smells and softer water for your skin. Better yet, it automatically tests and doses the water for you!
What is the difference between a salt water & chlorine hot tub?
In one word, maintenance! Arctic Spas automated Spa Boy system uses medical grade sensors and salt to maintain the water balance for you. This results in perfect spa water with very little interaction from the owner. Chlorine spas require frequent testing and manual dosing to ensure correct water balance.
Do you offer mid-range or budget-friendly hot tubs?
Yes, we supply the AquaSolus range. These are luxury hot tubs and swim spas that are very competitively priced, come with built-in lights and music, and are "heat pump ready" to help keep your energy bills incredibly low.
Can I get a hot tub that doesn't use electricity?
Yes! We supply authentic Kirami wood-fired hot tubs. Made in Finland to an incredibly high standard, they heat the water using a highly efficient wood stove, giving you a beautiful, off-grid relaxation experience.
Do you sell indoor or outdoor saunas?
We sell both! For indoors, we offer premium Swedish-built Tylo saunas, which are fully customizable and the Hekla traditional & infrared. For the outdoors, we offer stunning designs from EIRA, Yakia, and Hekla, giving you a beautiful thermal retreat right in your garden.
What is the difference between a traditional sauna and an infrared sauna?
A traditional sauna uses a heater with rocks to warm the air in the room, creating a deep, sweaty heat (you can also add water for steam). An infrared sauna uses light panels to warm your body directly from the inside, operating at a lower, more comfortable air temperature.
Do you sell ice baths?
Yes, we supply market-leading Chilltub ice baths. Unlike a regular tub, these plug in and use a chiller to drop the water temperature down to almost freezing, meaning you get professional-grade cold plunge therapy without ever having to buy bags of ice.
Can you build an outdoor kitchen in my garden?
Yes, we supply and completely install high-quality outdoor kitchens. We offer the fully modular, weatherproof Modulux by Sizzler range, as well as premium Bull outdoor kitchens, which feature a 20-year guarantee on their stainless steel components.
Are there alternatives to heavy, manual hot tub covers?
Yes, we are the island's supplier for Covana automated cover lifters. With the turn of a key, the cover lifts automatically to act as a gazebo roof while you soak, and seals tightly when lowered for maximum insulation and security.
Contact us
General Inquiries
Address
Unit 34 Block F White Hoe Ind, Est. Old Castletown Road Douglas, Isle Of Man IM2 1QE
Hours
10:30am – 16:00pm
On Monday, Wednesday, Friday & Saturday
Send us a message
Still have questions about bringing your dream backyard to life? At Roberts Leisure Ltd, we are proud to be the ultimate, local destination for premium outdoor living and home wellness on the Isle of Man. Operating from our fully stocked Douglas showroom, we take the guesswork out of upgrading your home. We know that researching Hot Tubs Isle of Man or finding the perfect Swim Spas Isle of Man can feel overwhelming, which is exactly why we ditch the pushy sales tactics. Instead, we act as your knowledgeable, local guide. Because we personally carry out the installations and repairs, we can walk you through the technical details of our incredible Arctic Spas and AquaSolus ranges, ensuring you get the perfect fit for your lifestyle and budget.
Our expertise goes far beyond hydrotherapy. If you are looking to embrace the incredible health benefits of thermal and contrast therapy, we are the island’s leading supplier of bespoke Saunas Isle of Man. From traditional indoor Swedish Tylo cabins and deep-heating Infrared Saunas Isle of Man, to architecturally stunning EIRA and Yakia Outdoor Saunas Isle of Man, we have a solution for every space. We even supply the market-leading Chilltub for those seeking professional-grade Ice Baths Isle of Man. And when it comes to entertaining, we seamlessly install modular Modulux and Bull Outdoor Kitchen Isle of Man setups, perfectly sheltered by our automated Remanso Pergolas Isle of Man and Garden Rooms Isle of Man.
The most important answer to any question you might have is this: we look after you locally. When you buy from us, you get total peace of mind. We provide comprehensive, rapid Hot Tubs Service Isle of Man, handling all manufacturer warranties and spare parts on your behalf so you never have to deal with off-island suppliers. Plus, our Douglas showroom is always open for you to pick up your routine Hot Tub Supplies Isle of Man, premium Hot Tub Accessories Isle of Man, and essential Hot Tub Chemicals Isle of Man. Stop by today to ask us your questions in person and let’s start planning your new outdoor sanctuary!


